Last Updated: 28 April 2025

1. Introduction

Welcome to Royal Quality Cleaning. We are committed to protecting your privacy and ensuring the security of any personal information we collect. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

By using our website and services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal and business-related information when you:

• Visit our website
• Make an inquiry or request a quote
• Book our cleaning services
• Communicate with us via phone, email, or social media

Types of Information Collected

• Personal Information: Name, email, phone number, address, and payment details.
• Business Information: Company name, job title, and service requirements.
• Website Data: IP addresses, browser type, and usage data collected through cookies.

3. How We Use Your Information

We use the collected information to:
Provide and improve our cleaning services
Process payments and invoices
Respond to inquiries and customer support requests
Send updates, promotional offers, and newsletters (with opt-out options)
Ensure website security and improve user experience

4. Disclosure of Information

We do not sell or rent your personal information. However, we may share your information with:

• Service providers (e.g., payment processors) to facilitate our services
• Legal authorities if required by law
• Third-party contractors working with us under strict confidentiality agreements

5. Data Security

We take reasonable measures to safeguard your personal information from unauthorised access, loss, misuse, or disclosure. However, no online transmission is 100% secure. If you suspect a data breach, please contact us immediately.

6. Cookies & Tracking Technologies

Our website may use cookies to enhance your browsing experience. You can manage cookie settings through your browser, but disabling them may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing any personal information.

8. Your Rights & Choices

Under Australian privacy laws, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Opt out of marketing communications
• Request deletion of your data (subject to legal and operational requirements)

To exercise these rights, please contact us using the details below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Please review this policy periodically to stay informed.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email:  [email protected]